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2nd Line Support Engineer

  • Location Buckinghamshire
  • Job type Permanent
  • Reference BBBH131606
  • Salary £25000.00 - £32000.00 per annum
  • Specialisation Technology
  • Posted June 23, 2022

An exciting 2nd Line Support Engineer opportunity for a rapidly expanding, award-winning business within the health care industry. You will get the chance to work with new technologies embedded into the business and be part of a community.

You will be an experienced Support Engineer with strong knowledge of networking, MS Office Suite and ideally Microsoft Azure.

Key Responsibilities

  • To provide 2nd line technical support; answering support queries either on-site or via phone or the Support Platform.
  • To provide for 1st line technicians; answering 1st line support queries either on-site or via phone as cover when needed.
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • To take ownership of user problems and be proactive when dealing with user issues.
  • To log and update all calls on the call logging system.
  • Documentation creation and maintaining of an up to date knowledge base. Knowledge share with team members.
  • Change management planning, creation, delivery and monitoring of changes to our technology.
  • Respond to enquiries from staffs and help them resolve complex new or known hardware or software problems.
  • To participate in OS imaging and deployment
  • Mobile device management (MDM) and administration.
  • Office 365 configuration and administration.
  • Monitoring and escalating potential network issues.
  • Server administration including active directory and management of Group Policy.
  • Support users in the profiling of new computer equipment by providing necessary basic training.
  • Responsibility of owning problem management for any software or hardware defects.
  • To escalate more complex service issues to the Line Manager/Technical Authority.
  • To escalate to external 3rd party support where problems cannot be resolved in house.
  • Ability to generate and provide reporting data for Support Office and Homes.
  • Visit remote sites as needed to provision hands on fixing of issues.

Don't miss out on this great opportunity, apply today.