IT Collaboration Service Manager

Strong analytical, planning and problem-solving skills
Broad understanding of a business or service environment and awareness of the factors that influence business decisions and strategy
Strong experience with the Microsoft 365 Collaboration platform with a focus on Teams, Sharepoint & E-Mail (related certifications a plus)
Experience in a role as Service Manager in a global IT organisation
Strong written and oral presentation skills
ITIL / ISO20000 certification (or other IT Service Management related) a plus
Ability to communicate openly and effectively with Senior Management, Business Units Management, with other IT Managers, with staff,etc.
Ability to work in a multicultural environment and with multi-located teams.
High willingness to drive transformation and service improvement.
Strong customer / end-user / client service orientation.
Highly self-motivated and directed.
Keen attention to detail.
Able to prioritise and execute tasks in a high pressure environment.
Fluent command of oral and written English as the corporate language; knowledge of any other language would be an advantage