IT Support

• Providing 1st line support as require through a ticketing system (service now)
• Installing new hardware, operating systems and software programs;
• Responding to users in a professional manner by arriving on time and working on an issue until it's resolved and against agreed SLAs
• Monitoring and maintaining computer systems.
• Set-up & disable user accounts/profiles
• Support Video Conferencing
• Assist senior support staff, e.g Platform Architect and Service Desk Lead, by supporting cloud services.
• Dealing with VIP users

Skills & Experiences Required

Knowledge of

Windows Operating Systems - install, maintain and troubleshoot

• MS Office products - install, maintain and troubleshoot
• Good communication skills and ability to manage different stakeholders across the Business
• Self-starter and a good team player
• Good general education (A levels/Degree )
• Some knowledge of service desk software such as Service-Now but not essential
• Full training can be given to the succesful candidate