Problem Manager

Problem Manager - Hybrid working - onsite and home

A large business currently transforming their technology function are seeking 2 problem managers to join their team based in Salford. As Problem Manager, you'll be required to:

facilitate bridge calls along with representatives from internal and client infrastructure support teams and vendors to drive ownership, monitoring, tracking and communications of all problem records towards Root Cause Determination and Remediation;

Assist in creation, assignment, and resolution of tasks to continually improve the service and enhance service offerings

Interface with key stakeholders with the ability to engage individuals across a range of backgrounds and levels of seniority, increasing productivity and customer satisfaction

Drive governance around Problem Management to ensure that a problem ticket is opened, escalated, updated, and closed in a timely manner.

Analyze tickets for trends and proactive Problem Management opportunities and create, assign and track associated records with the assigned problem owners

This role would suit Problem Managers who love getting to the root cause, bring great understanding of ITIL processes and strive for continuous improvement>

To Apply, please send a CV to Helen Miller