Back to Job Search

Service Introduction Manager/ Service Transition Manager

  • Location North West London
  • Job type Permanent
  • Reference BBBH134115
  • Salary £80000.00 - £90000.00 per annum + + Benefits
  • Specialisation Technology
  • Posted May 30, 2022

Service Introduction Manager/ Service Transition Manager

Hybrid working

Purpose of the role

  • Ensure seamless Service Delivery transition of critical business services and Products for designated enterprise systems, safely and securely, and with minimal disruption to the business.
  • Management of all new services and change programmes entering the Infrastructure function.
  • Lead the strategic framework for Service Introduction based on data and industry best practice.
  • Deliver management reporting and metrics to measure the effectiveness of Service Introduction. Use of KPI's and reports to provide insight, ensuring success measures are aligned with the mission and objectives
  • Embrace emerging technologies and solutions to ensure the Service Introduction experience continually evolves to meet the needs of our customers.


Working in partnership with the business to:

  • Deliver the strategy for Service Introduction that includes the policy, roles, responsibilities, standards, frameworks and success criteria.
  • Review and accept inputs such as service design package, raise requests for change (RFC), check transitional readiness and baseline the configuration as a part of planning and coordination for service and transition.
  • Plan and coordinate the service introduction, including the production of the service introduction plans, reviewing and coordinating with the release deployment plans.
  • Be a point of contact for support and advice for the transition process along with monitoring and reporting of the progress made.
  • Identify the risks involved in the projects, manage them and keep them under control, ensuring that the chances of failure are minimised.
  • Deliver with a focus on value for money, quality services, and supportable solutions.

Key Skills:

  • Structured and organised approach, proven ability to deliver to time cost and quality.
  • ITIL
  • Demonstrates clear leadership and an ability to influence and persuade across the organisation at senior levels, leading by example and aligning stakeholder groups around a common vision.
  • Collaborative, open working, resulting in recognition as a valued partner by colleagues, customers and senior stakeholders across the organisation.
  • Demonstrates and applies a deep understanding of third-party supplier management principles.
  • Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues